Privacy Policy

This page provides an outline of the way personal data of Hicosy website visitors is managed. This notice is provided according to the terms of Section 13 of decree-law n. 196/03 (Personal Data Protection Code, hereafter referred to as Privacy Code). This notice is addressed to all who interact via the web services provided by Santer Reply S.p.A., accessed by electronic telecommunications means through the address This notice only applies to the this website. It does not apply, therefore, to any sites accessed via links.

The notice also takes full account of Recommendation 2/2001 of the European personal data protection authorities of 17 May 2001. These authorities formed the Group instituted by means of art. 29 of Directive 95/46/CE. The Group’s purpose in making their recommendation is to lay down minimum requisites for online collection of personal data. This consists in establishing the methods and time schedules the data processor must conform to, and the types of information data processors must provide to Users accessing web pages, irrespectively of the reasons for accessing.


When identified or identifiable Users access this site, personal data of the said Users may be processed.

Data controller is Santer Reply S.p.A. – via Robert Koch, 1/4 – 20152 Milano.

Data is processed exclusively by Santer Reply staff entrusted with this task. No personal data generated by the web service is transferred to third parties. Personal data provided by Users through special forms are used for the sole purpose of providing requested services or, upon the express and specific consent for the purposes of sending promotional information, advertising material and newsletters. This information is transferred to third parties only when necessary in furtherance of these interests.


Navigation data

I sistemi informatici e le procedure software preposte al funzionamento di questo Sito web acquisiscono, nel corso del loro normale esercizio, alcuni dati personali la cui trasmissione è implicita nell’uso dei protocolli di comunicazione di Internet.

This information is not collected in order to be linked to the specific persons it refers to. However, its nature is such that, through processing and collating of data held by third parties, it may be possible to identify navigating Users.

This class of information includes IP addresses or the domain names of the computers of Users visiting the website, the addresses of requested resources (in URI, Uniform Resource Identifier format), the time of the request, the method used to forward the request to the web server, the size of the file obtained as response, the numerical code indicating the status of the response provided by the web server (successful, error, etc…) and other parameters relative to operating system and to User’s IT environment. This data is only to be used for anonymous statistical information relative to use of the website and for control of correct functioning of the said website.

Data may be used for investigations directed at identifying any persons responsible for actions classed as computer crime, which are detrimental to the website. If no such investigations are conducted, the data relative to web contacts is destroyed in a few days.

Data provided voluntarily by User

The optional, explicit and voluntary sending of personal data to access certain services or to make requests to addresses indicated on the Site, involves the acquisition of the data included in the request of the sender, necessary to answer to same.

Specific information notices will be reported or displayed in the pages of the site designated for special services on request.


For details of management of cookies used on the Site, please refer to Cookie Policy.


Apart from the above-described navigation data, User is free to provide personal information in the electronic request forms in website sections for specific requested services. Please also note that it may not be possible to process requests if this data is not provided.


Personal data is processed by means of automated and non-automated equipment. It is processed only for no longer than is required to fulfil tasks for which the said data was collected. Conformity with specific security measures is ensured in order to prevent data losses, illicit or incorrect use, and unauthorized access.


The individuals referred to by personal data collected in the aforementioned sections have the right, at any time, to be informed of the existence of any such data and to be informed of content and origin of the said data. They have the right to check it for accuracy or to request additions or updating. They also have the right to correct such data according to the terms of Section 7 of decree-law n. 196/03 ( The individuals concerned have the right to request that the said data be deleted or rendered anonymous or, when their motives are legitimate, to oppose processing of the said data. Requests of this nature are to be addressed to e-mail address or sent, by postal service, to Santer Reply S.p.A. at via Robert Koch, 1/4 – 20152 Milan.


Santer Reply S.p.A. does not knowingly use its website to request data from minors or persons of less than 18 years of age.